Who are MindMe products suitable for?
MindMe products are suitable for, but not limited to the following individuals:
How do I order a MindMe product?
You can order MindMe products on our Shop page or by phone on 1300 776 907.
Step Two
Order confirmation email is sent to customer, including an ‘Information Form’ to be completed and returned to info@mindme.com.au
Step Three
MindMe will process and ship the order to customer within 24 – 48 hours
Please note, for Home Care Package & NDIS providers please view our Government Funding page or contact us on 1300 776 907 or email info@mindme.com.au for further information.
How long will it take to receive MindMe products once ordered?
Once a MindMe product has been ordered either online or via a phone order, the order will be processed and shipped within 48 hours (or two business days). Products are shipped via Australia Post and will take approximately 2-5 business days to be delivered.
Can I return a MindMe product?
We are confident that MindMe products will fulfil your requirements, however, we offer a 30-day money back guarantee
View our Returns & Refunds Policy.
Is there a warranty for MindMe Products?
Yes! We offer a 12 month warranty for all MindMe devices.
MindMe Pro SM and MindMe Watch Pro have some similarities however there are also some distinct differences. Below is a direct comparison of the two devices.
Feature Description
MindMe Pro SM
MindMe Watch Pro
SOS Alert
When the SOS button is pressed, the emergency procedure is automatically initiated, and the programmed emergency contacts are immediately notified via SMS / mobile APP notification and voice call.
GPS Locator
Utilises Global Positioning System (GPS) technology to track the location of MindMe products remotely, pinpointing the location within 5 meters.
Operates almost anywhere in Australia
MindMe products function like a mobile phone, operating anywhere there is mobile network coverage, both indoors and outdoors.
Fall Detection
MindMe products use a 6-axis gyroscope to detect falls, immediately notifying emergency contacts.
Microphone & Speaker
MindMe products feature a powerful microphone and speaker, enabling clear two-way communication between the wearer and their contacts.
Two-way Communication
The built-in speaker and microphone allow for a two-way conversation between the wearer and emergency contact, similar to the speaker function on a mobile phone.
Real-time location via GPS satellite
MindMe products leverage GPS, a worldwide radio-navigation system formed by a constellation of 24 satellites and ground stations, to provide real-time tracking of the product's location.
Geo Fencing
Using GPS technology, the geo-fencing feature sets a virtual boundary around a specific location (e.g., a 200m radius from the front gate). If the wearer crosses this boundary, an alert is sent to the programmed contacts.
SMS Notifications
Automatically sends SMS notifications to programmed contacts when the emergency procedure is activated.
Low Battery Alert
If the battery level falls below 5%-15% capacity, a mobile app notification is sent to the emergency contacts.
IP67 Waterproof Rating
The IP67 waterproof rating ensures MindMe products are protected against water splashes, allowing them to be worn in the shower or rain. However, they should not be submerged in water, such as in a bath or pool.
Auto Answers Incoming Calls
MindMe products automatically answer incoming calls after ringing twice, enabling a two-way conversation between the wearer and the contact.
Incoming Call Control
MindMe products can be programmed to allow only emergency contacts to make inbound calls.
Silicone Watch Band
The MindMe Watch Pro features a comfortable black silicone wristband.
Medicine Reminder
Multiple medication reminders can be set to alert the wearer when it's time to take their medicine, with the name of the medication displayed on the digital screen. These alerts will sound at the same time every day until modified or deleted.
Non-Emergency Call Button
The wearer can make outbound calls to both pre-programmed emergency and non-emergency contacts, enabling a two-way conversation similar to a standard mobile phone call.
Time Zone Modification
MindMe products allow for the programming of specific AU time zones, ensuring emergency contacts receive alerts with accurate time information.
Remote Setup via Mobile App
Product setup and programming are completed remotely via the mobile application.
Free Mobile Monitoring App
MindMe products can be programmed, monitored, and tracked using a free mobile app compatible with both iOS and Android devices.
Mobile App (iOS & Android)
The tracking app is compatible with both iOS and Android phones.
